FAQ's About Speedy Dialer and Cheetah Software

1. Is Speedy Dialer a Voice Modem?

2. What's the difference between a Power Dialer and an Auto Dialer?

3. Does Speedy Dialer work with VOIP services such as Packet 8 and Vonage?

4. Does each Speedy Dialer have to be connected to a PC?

5. Can I use Speedy Dialer on a network and share a central database?

6. What format does my database have to be in to work with Speedy Dialer?

7. Does Speedy Dialer scrub my dialing list for Do Not Call compliance?

8. Do I have to install anything on the inside of my computer?

9. What operating system does it work with?

10. Does it detect Busy, No Answers, Faxes, or Disconnected Numbers?

11. Do I have to buy anything else to use Speedy Dialer?

12. Does it work with laptop PC's?

13. What type of headset does Speedy Dialer use?

14. Will Speedy work with my PBX (Phone System)?

1. Next Century Systems single line Speedy Dialer is not a voice modem. It is a sophisticated device that includes a built-in telephone with headset. Next Century Systems Cheetah software allows you to place or receive calls (either live or with automated messaging), and it has the ability to recognize live answers vs. answering machines, busy signals, and disconnects. Call processing is much faster and more efficient than using voice modems or dialing by hand; therefore, you can make many more calls per hour.

2. A power dialer is used by a live agent wearing a headset, using the Speedy Dialer to make calls. An auto dialer is when pre-recorded messages are played to live answers and answering machines without the need for an agent. The Next Century Systems Speedy Dialer does both!

3. When being used as a power dialer the Next Century Single line Speedy Dialer does work with VOIP services; however, the quality and reliability will be affected by such factors as bandwidth availability and the overall quality of the VOIP service. We do not recommend using Speedy Dialer as an auto dialer with VOIP services, but it works fine with power dialing. Most VOIP providers have rules against using auto dialers with their service anyway.

4. Yes, each Speedy Dialer does have to be connected to a PC. The Speedy Dialer is controlled by the software installed on the PC it is connected by a USB or serial port cable included.

5. Yes, using the included Cheetah power dialing software, you can network multiple units to a central database or contact manager. Click here to see a typical Speedy Dialer network scenario for power dialing.

6. Most databases are provided in Comma Separated Value Text (CSV), or can easily be converted to it. (the default for most applications). Alternatively you can easily import through Excel, Access, Paradox, dBaseIII, dBaseIV, dBaseV, FoxPro 2.5, 2.6, 3.0, ODBC, or Fixed Text.

7. Next Century Speedy Dialer’s software has the capability to scrub your dialing list with the National, State and your own in-house Do Not Call list.

8. No, you don't have to install anything inside your PC. The Speedy Dialer is an external device that plugs either into your laptop or PC's USB or serial port.

9. If being used as an Auto Dialer the Speedy Dialer only works with Windows 2000 and Windows XP. If used as a Power Dialer it can be used with Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000 and Windows XP.

10. When Auto Dialing, Speedy Dialer detects Busy Signals, No Answers, Live Answers, Answering Machines, and Disconnected Numbers, but does not detect Faxes. When used as a Power Dialer, the agent makes those determinations and marks each record in the software.

11. The Speedy Dialer package includes everything except a PC, telephone line, and a list of numbers to dial. We also sell PC's and telephone dialing lists.

12. Yes, Speedy Dialer will work with laptops.

13. Speedy Dialer uses a PC headset which is included with your Speedy Dialer kit.

14. If you have analog ports on your PBX or if the PBX is a hybrid, Speedy Dialer will work with that. If you aren't sure about the type of ports your phone system has, contact your phone system vendor. If you have a digital phone system you should be able to install an analog card into the phone system to work with Speedy Dialer.